Privacy Policy

LAST UPDATED: July 1, 2017

LearningExpress (collectively, “LearningExpress” or “we” or “us” or “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

We want you to have a positive experience in connection with our products and services. We want you to know that we respect the privacy and security of our users. Our goal is to provide you with an experience that delivers the information, resources, and services that are helpful to you. In order to achieve this goal, we may collect information from you. We discuss our information collection practices below. This Privacy Policy sets forth the privacy principles we follow, in accordance with our operations.

This Privacy Policy sets forth the privacy practices with respect to your information when you use our website, software, and services (“Services”). If you do not agree to these terms, do not use the Services.

For any questions on this Privacy Policy or our data practices, you can contact us:

By mail at

5724 Highway 280 E
Birmingham, AL 35242, USA
Attn: Legal Services Department (Compliance Director)

By email at

By telephone at


What Information Is Collected and How is it Used?

  1. What Information Do We Collect?
    1. Personal Information: information that identifies you as an individual or relates to an identifiable individual, including, but not limited to, name, title, organization’s name, postal address, telephone number, email address, geolocation, and IP address. If you submit any Personal Information relating to other people to us or to our service providers in connection with our Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
    2. Non-Personal Information: any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include web server log files, usage data, and device information used to track trends, administer our Services, track user movement within and across sessions, and information collected through cookies.

  2. How Do We Collect the Information?
  3. We will only collect and use Personal Information when a user voluntarily provides it to us or when an institution or entity customer provides it to us in connection with its method of authenticating users for access to our Services, with the exception of your IP address, which may be automatically captured when you use our Services. In order to use some of our Services, or in order to undertake certain actions (such as saving test results), users over age 13 must first complete a registration form or provide an email address that will require disclosure of Personal Information. Such disclosure is strictly voluntary. In order to contact us by email, however, you must provide an email address.

    We automatically collect non-Personal Information, including usage data and web server log files, generated from your use of our Services. We use this non-Personal Information in the aggregate. We do not combine these types of non-Personal Information with Personal Information.

    Cookies: EBSCO and our third-party partners may place a "cookie" or other tracking or information gathering device used in the industry in the browser files of a user's computer. A cookie is a piece of data stored on the user's hard drive containing information about the user. We use cookies to collect information about your use of our Services, which enables us to track and target the interests of our users. We then use that information to solely enhance the user’s experience within our Services.

    Users can set their browsers or third-party software to reject cookies. If a user rejects the cookie, the user may be unable to use portions of our Services.

    The following is a list of the cookies that may be used in some or all of the Services:

    Type Purpose


    We use these cookies to remember your settings and preferences.


    We use these cookies to authenticate users and help identify and prevent security risks.


    We use these cookies to collect information about how you interact with our Services and to help us improve them.

  4. How Do We Use the Information?
  5. We use the Personal Information we collect for limited purposes of processing your transactions, establishing the identity of account holders, customer service, authorization, customer support, content processing, and content classification. We will retain this information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

    For example, you may view and modify your account information by navigating to the “My Center” page of our website and clicking on the “Update Personal Profile” link. If you have forgotten your password, you can click on the “Forgot your password?” link at the top right hand corner of the page at the “Sign-in” section of each page, to submit your email address and have your username and password emailed to you. We believe these personalization features are useful tools that will enhance the user's experience at the site, but it does require the user to provide Personal Information to us.

    We use the non-Personal Information we collect to administer the Services, perform diagnostics, collect content-specific usage statistics, protect the Services and their content from inappropriate use, and improve the user's experience.

    We may use the Personal Information and non-Personal Information we collect by sharing it with third-party agents, vendors, contractors, partners, or content providers of LearningExpress (collectively, "Contractors") for purposes of managing purchases of our products and services, servicing our systems, data storage contact management, and obtaining support services for our businesses. We are not in the business of selling Personal Information to third-parties or Contractors, and will share it with Contractors only as we describe in this Privacy Policy. In situations where we provide Personal Information to Contractors, we ensure access is granted to the Contractors only upon the condition that the Personal Information is kept confidential and is used only for carrying out the services these Contractors are performing for LearningExpress. As part of making that determination whether we will provide Personal Information to Contractors, we will obtain assurances that they will safeguard Personal Information consistently with this Privacy Policy.

    We may share your usage data related to our Services with our affiliates for purposes of providing or improving our Services. We will not disclose any information about your usage data related to our Services to unaffiliated third-parties, except as necessary to enhance the product experience, service the legal agreement between us and your employer or affiliated institution under which you are provided access to our Services, to enforce the terms of use, or to meet our contractual obligations to report aggregated usage data to content providers.

    We also reserve the right to disclose your Personal Information if we are required to do so by law, or in the good faith belief that disclosure of the information is reasonably necessary to comply with legal process, and to the extent permitted by applicable local law, to respond to claims, or to protect or advance the rights, property, safety, or well-being of our company, our employees, customers, or the public.

    We will not use your personal data for automated-decision making.

    In the unlikely event that all or substantially all of the assets of LearningExpress are acquired, customer information, which may include Personal Information, may be one of the transferred assets unless restricted by applicable local law.

  6. How Do We Secure Personal Information?
  7. LearningExpress has taken steps to ensure that Personal Information collected in the future is secure, and we have limited the number of people who have access to the information, by electronic security systems and password protections that guard against unauthorized access.

    LearningExpress may provide links to third-party websites. These websites may not have the same privacy policies as LearningExpress. We take reasonable care in recommending these websites but we are not responsible for their content or privacy policies. We urge users to read the privacy statement of a third-party website when leaving our Services and linking to a third-party website.

    We always use industry-standard technologies when transferring and receiving consumer data we receive. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you in connection with our Services.

  8. How Can I Access, Correct, Amend, or Remove Information About Me, etc.?
  9. We want to assure you that you have access to your Personal Information that we collect and store. Upon request, we will provide you with information about whether we hold any of your Personal Information. You may contact us either in writing or by email at the contact information stated above to discuss your Personal Information or our data privacy practices. We will respond to your request within a reasonable timeframe.

  10. What Choices Do I Have?
  11. We understand that you may not want to allow our disclosure of your Personal Information to our Contractors, or to let us use that information for purposes that you believe may be incompatible with the purpose for which it originally was collected (as permitted by this Privacy Policy) or that you later may authorize. Therefore, you may contact us to inform us that you do not want to permit these uses of your personal identifying information. To do so, please contact us by mail or email at the address or email address provided above.

    It is important to us that the Personal Information we collect is appropriate and relevant to the purposes for which we intend to use it. We will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the person providing the information. LearningExpress will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current.

  12. Collection and Use of Information from Children: Information for Parents
  13. Most of our Services are not directed toward children. For our Services that are designed to be used by children under Age 13, we comply with the provisions of the Children's Online Privacy Protection Act (“COPPA”) by only collecting non-Personal Information from users under Age 13. As an example, if a user under Age 13 wants to use our personalization features, the user is not permitted to provide his or her first name or last name.

    If you are a parent and have questions about our practices, please feel free to contact us at the mailing address or email address listed above.

    If you have any questions, comments, or concerns regarding this Privacy Policy or our practices, please send us an email or write to us at the addresses found at that page or listed above.

    Changes to Privacy Policy
    We will notify you of changes to this Privacy Policy by posting an updated policy on this page. You acknowledge that any use of our Services is based on this Privacy Policy, current at the time of use. If we make any material changes, we will notify you by means of a notice via the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

    Do Not Track Signals: LearningExpress does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions.