Privacy Policy

LAST UPDATED: May 23, 2018

LearningExpress, LLC (collectively, "LearningExpress" or "we" or "us" or "our") respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

We want you to have a positive experience in connection with our products and services. We want you to know that we respect the privacy and security of our users. Our goal is to provide you with an experience that delivers the information, resources, and services that are helpful to you. In order to achieve this goal, we may collect information from you. We discuss our information collection practices below. This Privacy Policy sets forth the privacy principles we follow, in accordance with our operations.

This Privacy Policy sets forth the privacy practices with respect to your information when you use our website, software, other products, or services ("Services"). If you do not agree to these terms, do not use the Services.

For any questions on this Privacy Policy or our data practices, or to send in a data subject access request, you can contact us using one of the following methods:

1. Via Web: Please click here (This hyperlink will redirect to our privacy management platform provided by our vendor, OneTrust, Inc.)
2. Via Mail: LearningExpress
5724 Highway 280 E
Birmingham, AL 35242, USA
Attn: Data Privacy Officer, Legal Department
3. Via Email: privacy@ebsco.com

What Information Is Collected and How is it Used?

[Information about Children's Areas at Section H of this Policy]

  1. What Information Do We Collect?
    1. Personal Information: information that identifies you as an individual or relates to an identifiable individual, including, but not limited to, name, title, organization's name, postal address, telephone number, email address, geolocation, certain device information, and IP address. If you submit any Personal Information relating to other people to us or to our service providers in connection with our Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
    2. Non-Personal Information: any information that does not reveal your identity or does not relate to an identifiable individual. This might include anonymous identifiers and information, analytics and usage information, non-precise geolocation, and web server log files to track Website trends, administer the Website, and gather demographic information.
  2. How Do We Collect the Information?

    We only collect and use Personal Information when you voluntarily provide it to us or when an institutional customer provides it to us in connection with its method of authenticating users for access to our Services, with the exception of your IP address, which may be automatically captured when you access our Services. In order to use some of our Services, or in order to undertake certain actions (such as saving test results), users over age 13 must first complete a registration form or provide an email address that will require disclosure of Personal Information. Such disclosure is strictly voluntary. In order to contact us by email, however, you must provide an email address.

    We automatically collect non-Personal Information, generated from your use of our Services. We use this non-Personal Information in the aggregate. We do not combine these types of non-Personal Information with Personal Information.

    Cookies: LearningExpress and our third-party partners may place a "cookie" or other tracking or information gathering device used in the industry in the browser files of a user's computer. A cookie is a piece of data stored on the user's hard drive containing information about the user. We use cookies to collect information about your use of our Services, which enables us to track and target the interests of our users. We then use that information to solely enhance the user's experience within our Services.

    Users can set their browsers or third-party software to reject cookies. The means by which you can refuse cookies through your web browser controls vary from browser-to-browser, so we recommend you visit your browser's help menu for more information. Please note that if a user rejects or disables certain cookies, the user may be unable to use portions of our Services.

    The following is a list of the cookies that may be used in some or all of the Services:

    Type Purpose
    Essential We use these strictly necessary cookies to provide you with services available through our Services and to use some of its features.
    Preference We use these cookies to remember your settings and preferences.
    Security We use these cookies to authenticate users and help identify and prevent security risks.
    Performance We use these cookies to collect information about how you interact with our Services and to help us improve them.

    Web Beacons: LearningExpress uses web beacons alone or in conjunction with cookies to compile information about users' usage of our Services and interaction with emails from LearningExpress. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. As with cookies, you can use your browser or app settings to control web beacons.

  3. How Do We Use the Information?

    We use the Personal Information we collect for the limited purposes of processing your transactions, establishing the identity of account holders, customer service, authorization, customer support, content processing, and content classification. We will retain this information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

    For example, you may view and modify your account information by navigating to the "My Center" page of our website and clicking on the "Update Personal Profile" link. If you have forgotten your password, you can click on the "Forgot your password?" link at the top right hand corner of the page at the "Sign-in" section of each page, to submit your email address and have your username and password emailed to you. We believe these personalization features are useful tools that will enhance the user's experience at the site, but it does require the user to provide Personal Information to us.

    We use the non-Personal Information we collect to administer the Services, perform diagnostics, collect content-specific usage statistics, protect the Services and their content from inappropriate use, and improve the user's experience.

    We may use the Personal Information and non-Personal Information we collect by sharing it with third-party agents, vendors, contractors, partners, or content providers of LearningExpress (collectively, "Contractors") for purposes of managing purchases of our products and services, servicing our systems, and obtaining support services for our businesses. We are not in the business of selling Personal Information to third-parties or Contractors, and will share it with Contractors only as we describe in this Privacy Policy. In situations where we provide Personal Information to Contractors, we ensure access is granted to the Contractors only upon the condition that the Personal Information is kept confidential and is used only for carrying out the services these Contractors are performing for LearningExpress. As part of making that determination whether we will provide Personal Information to Contractors, we will obtain assurances that they will appropriately safeguard Personal Information consistently with this Privacy Policy.

    We may share your usage data related to our Services with our affiliates for purposes of providing or improving our Services. We will not disclose any information about your usage data related to our Services to unaffiliated third-parties, except as necessary to enhance the product experience, service the legal agreement between us and your employer or affiliated institution under which you are provided access to our Services, to enforce the terms of use, or to meet our contractual obligations to report aggregated usage data to content providers.

    We also reserve the right to disclose your Personal Information if we are required to do so by law, or in the good faith belief that disclosure of the information is reasonably necessary to comply with legal process, and to the extent permitted by applicable local law, to respond to claims, or to protect or advance the rights, property, safety, or well-being of our company, our employees, customers, or the public.

    We will not use your Personal Information for automated-decision making.

    In the unlikely event that all or substantially all of the assets of LearningExpress are acquired, customer information, which may include Personal Information, may be one of the transferred assets unless restricted by applicable local law.

  4. What is our legal basis for collecting and using your Personal Information? (EEA Only)

    Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

    However, we will normally collect Personal Information from you only (i) where we need the Personal Information to perform a contract with you or your organization, (ii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.

    If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with your institution, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible impact if you do not provide your Personal Information).

    Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

    If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact information provided above.

  5. How Do We Secure Personal Information?

    LearningExpress has taken appropriate technical and organizational measures to ensure that Personal Information we have collected or will collect in the future is secure. For example, we have limited the number of people who have access to Personal Information, by electronic security systems and password protections that guard against unauthorized access. As a reminder, LearningExpress may provide links to third-party websites. These websites may not have the same privacy policies as LearningExpress. We take reasonable care in recommending these websites but we are not responsible for their content or privacy policies. We urge users to read the privacy statement of a third-party website when leaving our Services and linking to a third-party website.

    We always use industry-standard technologies when transferring and receiving consumer data we receive. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you in connection with our Services.

  6. How Can I Access, Correct, Amend, or Remove Information About Me, etc.?

    We want to assure you that you have access to your Personal Information that we collect and store. Upon request, we will provide you with information about whether we hold any of your Personal Information. You may contact us either in writing or by e-mail at the contact information stated above to exercise the following rights:

    • Access your data to check and review them;
    • Have a copy of your Personal Information;
    • Demand that we supplement, correct or delete your Personal Information; or cease or restrict the collection, processing, use or disclosure of your Personal Information; the right of rectification will comprise the right to have incomplete Personal Information completed, including by means of providing a supplementary statement;
    • Object to the processing of your Personal Information;
    • Receive your Personal Information in a structured, commonly used and machine-readable format and have it transmitted to another controller; provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into contract with you.; and
    • Withdraw your consent where the Personal Information we collect from you is based on your consent.

    We will respond to your request within thirty (30) days of receipt.

    If you have granted consent, you can withdraw your consent at any time with future effect. Please address your withdrawal by contacting us in writing or by email at the contact information stated above.

    If you are located in the EU, after May 25, 2018, you have the right to lodge a complaint with a supervisory authority in relation to the processing of your Personal Information.

  7. What Choices Do I Have?

    We understand that you may not want to allow our disclosure of your Personal Information to our Contractors, or to let us use that information for purposes that you believe may be incompatible with the purpose for which it originally was collected (as permitted by this Privacy Policy) or that you later may authorize. Therefore, you may contact us to inform us that you do not want to permit these uses of your Personal Information. To do so, please contact us by mail or email at the address or email address provided above.

    It is important to us that the Personal Information we collect is appropriate and relevant to the purposes for which we intend to use it. We will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the person providing the information. LearningExpress will take reasonable steps to ensure that Personal Information is relevant to its intended use, accurate, complete, and current.

    You may sign-up to receive email newsletters or other marketing materials from us. If you would like to discontinue receiving this information, you may immediately update your email preferences free of cost by using the "Unsubscribe" link found in emails we send to you or at your account settings on our website or by contacting us at privacy@ebsco.com.

  8. Collection and Use of Information from Children: Information for Parents

    Most of our Services are not directed toward children. For our Services that are designed to be used by children under Age 16, we comply with the provisions of the Children's Online Privacy Protection Act ("COPPA") by only collecting non-Personal Information from users under Age 16. As an example, if a user under Age 16 wants to use our personalization features, the user is not permitted to provide his or her first name or last name.

    If you are a parent and have questions about our practices, please feel free to contact us at the mailing address or email address listed above.

  9. How Long Do We Retain This Information?

    We retain Personal Information we collect from you where we have an ongoing legitimate business interest or other legal need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

    When we have no further legitimate business interest or legal need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

  10. What Are My Rights?

    Upon request, LearningExpress will tell you if we process any of your Personal Information. Depending on your country of residency, you may have legal rights with respect to your Personal Information. As such, if you would like to manage, change, limit, or delete your Personal Information, you can do so via the account settings or by contacting us using the information provided above. We will respond to your request within a reasonable timeframe.

    If we process your Personal Information based on our legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing your Personal Information unless we have compelling legitimate grounds to continue processing or where it is needed for compliance and/or legal reasons. Where we use your Personal Information for direct marketing purposes, you can always object or opt out by using the unsubscribe link in such communications or by contacting LearningExpress using the above contact information.

Questions

If you have any questions, comments, or concerns regarding this Privacy Policy or our practices, please send us an email or write to us at the addresses found at that page or listed above.

Changes to Privacy Policy

We will notify you of changes to this Privacy Policy by posting an updated policy on this page. You acknowledge that any use of our Services is based on this Privacy Policy, current at the time of use. If we make any material changes, we will notify you by means of a notice via the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Do Not Track Signals: LearningExpress does not recognize automated browser signals regarding tracking mechanisms, which may include 'do not track' instructions.